At Vivvi And Bloom® Lotion, Baby Wash, we take your privacy seriously. This privacy policy describes how we collect, use, and protect your personal information when you visit our website or make purchases from us.
Information We Collect
We only collect information that helps us serve your needs better. The types of information we collect depends on how you use our services.
Account Information
We collect certain data when you create an account, including your name, email address, phone number, and physical address. This allows us to create and manage your account and process your transactions.
Order Information
We keep records of your purchases and orders. This includes shipping and billing addresses, order items, quantities, prices, taxes, and any notes or messages included with your transactions.
Payment Information
We collect certain financial information when you make purchases from us, like your payment card number, expiration date, and billing address. This allows us to process your payment securely. Credit card details are encrypted and stored securely offsite by our payment processor.
Website Usage Data
We use common tracking tools like browser cookies and web beacons to collect anonymous information about how you interact with our website. This includes pages viewed, links clicked, time spent on pages, and other actions.
Communications
When you contact us directly, we collect information like your name, email address, phone number, and the contents of your message. We use this to respond to your inquiries and requests. Communications are stored in our customer relationship management (CRM) system.
Surveys and Feedback
We occasionally survey customers to understand their preferences and level of satisfaction. Participation is entirely optional. Survey responses are anonymous unless you choose to provide your contact information.
How We Use Information
We only use your information when we have a valid legal basis to do so, including:
- To operate our business and provide services: We use data to take orders, process payments, arrange shipping, provide customer support, and otherwise operate and improve our services.
- To send marketing communications: With your consent, we will add you to our email newsletter to inform you about new products, promotions, and other news. You can opt out any time.
- To comply with legal obligations: We use data to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
- For other legitimate interests: We analyze website usage statistics to improve our website and marketing efforts. Data is aggregated and anonymized prior to analysis.
How We Share Information
We do not sell or rent your personal data to third parties. The main ways we share data include:
- Service providers: We partner with other companies to provide services on our behalf, such as order fulfillment, payment processing, customer support, website hosting, email delivery, auditing, and other services. These companies may access or store information as part of providing their services.
- Business transfers: If we are involved in a reorganization, merger, acquisition, bankruptcy, dissolution, or other sale of some or all of our assets, your information may be transferred as part of that deal. We will notify you if any such transfer results in a material change to this policy.
- Legal requirements: We may disclose information if required to comply with laws or lawful government requests.
Data Retention
We retain your personal information for as long as needed to provide our services and fulfill the purposes outlined in this policy. We will retain and use information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and otherwise as required by applicable law.
Your Privacy Choices
You have certain rights and choices when it comes to the personal information we collect. These include:
- Opting out of marketing: You may opt out of receiving our marketing emails at any time by following the instructions in those messages. You can also contact us to have your contact information removed from our marketing distribution lists.
- Accessing your information: You may request details about the information we collect and how we use it.
- Updating your information: You may update or correct inaccuracies in your personal information by contacting us.
- Deleting your information: Under certain circumstances, you may request that we erase your personal data from our systems.
- Objecting to processing: You may ask us to stop using your personal data for certain purposes.
We will comply with your requests within 30 days whenever feasible. If we cannot complete your request, we will provide an explanation. Please note that if you opt out of certain uses of your data, we may no longer be able to provide some services.
How We Protect Information
We take reasonable administrative, technical, and physical precautions to safeguard your personal information against accidental or unlawful loss, access, or alteration. Measures include encryption of data at rest and in transit, firewalls, access controls, employee training, and other safeguards.
While we strive to protect your information, no security controls are 100% effective and we cannot guarantee the security of your data.
Children’s Privacy
Our services are not designed for use by anyone under age 18. If we obtain actual knowledge that we have collected personal information from a child under 18, we will promptly delete it, unless we are legally obligated to retain such data. Contact us if you believe we have mistakenly or unintentionally collected information from a minor.
Changes to This Policy
We may occasionally update this privacy policy to comply with legal requirements and reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information.
Contact Us
If you have any questions about our privacy practices or disputes regarding the use of your personal information, please contact us at:
Vivvi And Bloom® Lotion, Baby Wash
123 Main St
Anytown, CA 12345
Email: [email protected]
We will respond to your inquiry within 30 days.
This policy was last updated on March 10, 2023.
